Our policy lasts 15 days. If 15 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
- To be eligible for a return, your item must be unused, unopened, undamaged and in the same condition that you received it. It must also be in the original packaging.
- To complete your return, we require a receipt or proof of purchase.
- Please do not send your purchase back to the manufacturer.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at info@kommetjiesurf.com.
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@kommetjiesurf.com and send your item to: Unit 3 The Swan Lodge on Main Road Kommetjise Kommetjie Western Province South Africa 7975.
Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.
Shipping
To return your product, you should mail your product registered and with a tracking number via South African Post Office to return address:
Kommetjie Surf Shop, Unit 3 The Swan Lodge on Main Road, Kommetjie, 7975, Western Province, South Africa.
Alternatively you can contact Kommetjie Surf Shop and we will arrange for a collection. Kommetjie Surf Shop will take over the delivery costs. If you post the item yourself, we kindly ask you to email us the receipt which will be refunded to your bank account.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over R 100,00, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.